Tjbat FAQ — all your questions
All Your Answers in One Place

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use that code or link to set a new password. Your new password should be at least 8 characters long and ideally include a mix of letters, numbers, and symbols.

No. Under tjbat's policy, each person may only hold one account. Attempting to open multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited. Always make sure your details are accurate and genuine.

Account verification is required before you can withdraw. Simply upload a clear photo of your national ID or passport along with a selfie, and verification is usually completed within 24 hours. Verified accounts also benefit from faster withdrawal processing.

After logging in, go to the "Deposit" option. Select bKash, Nagad, or Rocket. Enter the amount and confirm with your mobile banking number. Once the payment is successful, your tjbat wallet balance will be updated instantly. The minimum deposit is just BDT 200.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Verified accounts are processed faster. During peak hours, it may take a little longer. If you run into any issues, contact support — they'll get it sorted out quickly.

The minimum withdrawal is BDT 500, and the maximum daily withdrawal varies by VIP tier. Standard members can withdraw up to BDT 50,000 per day, while VIP members have higher limits. Make sure all bonus wagering requirements are met before requesting a withdrawal.

First, wait 5–10 minutes, as network delays can sometimes cause a slight lag. If the deposit still hasn't appeared, contact live chat with your transaction ID and a screenshot. The support team typically resolves the issue within 30 minutes.

A welcome bonus is automatically added when you make your first deposit on a new account — up to 100% bonus. If you have a promotional code at the time of registration, enter it to claim your bonus. Withdrawal is available once the wagering requirements have been met.

A wagering requirement means you need to place a certain amount in bets using your bonus before you can withdraw. For example, if you receive a BDT 1,000 bonus with a 10x wagering requirement, you must wager BDT 10,000 in total. Contribution rates may vary depending on the game.

Cashback is calculated weekly based on your net losses at a set rate. The higher your VIP tier, the higher your cashback rate. Cashback is automatically credited to active accounts every Monday and typically carries a lower wagering requirement.

tjbat offers hundreds of slots, Live Casino games (Baccarat, Roulette, Blackjack), bingo, Sports Betting (cricket, football, tennis), and virtual sports. All games run smoothly on both mobile and desktop.

RTP is the percentage of total wagers returned to players over the long run. For example, a game with 96% RTP means that, on average, BDT 96 is returned for every BDT 100 wagered. A higher RTP is generally more favorable for players. Most slots on tjbat have an RTP between 95% and 97%.

No need to worry. Your game session data is saved on the server, so when you reconnect you can pick up exactly where you left off. Any bets in progress are automatically settled and any winnings are credited to your wallet.

VIP members enjoy higher cashback rates, faster withdrawals, exclusive bonuses, a dedicated account manager, and increased daily withdrawal limits. The higher your tier — Bronze, Silver, Gold, Platinum, Diamond — the greater the rewards.

VIP points are earned automatically on every bet you place. You generally earn 1 point for every BDT 100 wagered. Accumulate enough points to advance to the next VIP tier. Points can also be converted into bonus cash.

Yes, your tier can be downgraded if you are inactive for an extended period or if your monthly wagering falls below a certain threshold. However, playing regularly and maintaining your bets makes it easy to hold your tier. Visit the VIP page for full details.

Yes, tjbat is completely secure. We use SSL encryption, two-factor authentication (2FA), and advanced firewalls. Your personal and financial information is never shared with third parties. If you ever have any security concerns, contact support right away.

tjbat offers 24-hour live chat support. Just click the chat button at the bottom right of any page to connect with a support agent instantly. Email support is also available, with responses typically within 6–12 hours.

Contact support via live chat right away and request a temporary account suspension. Once your identity is verified, account recovery is possible. To stay secure going forward, use a strong password and keep 2FA enabled.

Absolutely. tjbat believes in responsible gaming. You can set your own deposit limits, session time limits, and self-exclusion if needed. For more information, visit our Responsible Gaming View page.